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FAQs

Frequently Asked Questions

Have questions about our services? Here are some of the most common questions we receive.

We offer non-medical home care services, including companionship, meal preparation, light housekeeping, personal care assistance, mobility support, and help with errands and transportation.

All caregivers undergo a thorough screening process, including background checks, interviews, and specialized training. We look for compassionate, dependable individuals who uphold our values and can provide quality care.

Yes, we provide care around the clock, offering flexible scheduling options that meet the specific needs of our clients, whether they need support during the day, overnight, or on weekends.

Non-medical home care focuses on assisting clients with daily activities and personal needs rather than providing medical treatments. Our services support independence and well-being without requiring clinical or medical interventions.

Home care is often a good choice for individuals who need help with daily activities, such as meal prep, housekeeping, personal care, or companionship. We offer a free consultation to help you determine the best care plan for your loved one.

Absolutely. We tailor each care plan to the individual needs of the client, allowing you to select the services and schedule that work best for your family’s situation.

We work to begin services as soon as possible, often within 24-48 hours after an initial consultation. We understand that sometimes care is needed urgently and strive to accommodate such requests.

We are flexible and can adjust the care plan as needed. If your loved one requires additional support or changes in services, we will work with you to update the care plan accordingly.

Yes, our caregivers can assist with transportation to and from medical appointments, grocery shopping, social events, and other errands.

We accept private pay and certain insurance plans. Our team can discuss payment options with you to ensure you have a full understanding of costs and payment methods.

Yes, we have caregivers trained to assist individuals with dementia and Alzheimer’s. Our approach focuses on safety, patience, and engagement to support cognitive function and quality of life.

We follow strict safety protocols, including regular handwashing, use of personal protective equipment (PPE) when necessary, and ongoing caregiver training in hygiene and infection control.

We aim to match each client with a compatible caregiver and try to accommodate requests for specific caregivers whenever possible, based on availability and scheduling.

Our minimum visit time is typically two hours, but we also offer flexible scheduling options, including hourly, overnight, and 24-hour care, to fit the client’s unique needs.

We maintain open and regular communication with families to keep them informed of their loved one’s care and progress. Our team is available to answer questions and provide updates as needed.